Wave-type wigs become "bird's nest" after washing

Recently, Ms. Liu, a villager living in Wendong Village, Wenshangji Town, Chengwu County, is very upset when she faces the newly purchased wig and deforms after washing. On March 4th, Ms. Liu was in the wig counter of a shopping mall in Wenshangji Town, Chengwu County. She spent 150 yuan to buy a set of wave-type brown shoulder wigs. When purchasing, I would like to ask the sales staff how to clean.

The newspaper Chengwu March 12 (Reporter Dong Mengbiao correspondent Qiu Xianjun) Recently, Ms. Liu, a villager living in Wendong Village, Wenshangji Town, Chengwu County, is very upset when she faces the newly purchased wig and deforms after washing.
"White hair has gradually increased, but it is allergic to hair dyed ointment, it is calculated to buy a set of wigs to wear." Ms. Liu, in her 30s, has been suffering from whitening hair in recent years, due to allergies to hair dyes. Some relatives and friends suggested that she buy a set of wigs.
On March 4th, Ms. Liu was in the wig counter of a shopping mall in Wenshangji Town, Chengwu County. She spent 150 yuan to buy a set of wave-type brown shoulder wigs. When purchasing, I would like to ask the sales staff how to clean. The salesperson said that the wig is mainly made up of real hair, can be washed normally according to the cleaning method of real hair, does not deform and does not fade, and promises that the goods have three guarantees.
On March 10, Ms. Liu cleaned according to the cleaning method introduced by the sales staff. After knowing that the wig was dried, the original soft and shiny hair was changed. No matter how the combing could not restore the original shape, Ms. Liu looked confused. A wig like the "Bird's Nest" is very upset.
When thinking about the purchase, the salesperson promised to have three packs of services. On March 11, Ms. Liu came to the mall to find the wig dealer to request replacement. Unexpectedly, the dealer said that the wig deformation was caused by the overheating of the water temperature when Ms. Liu washed the wig. Within the scope of the package. In desperation, Ms. Liu went to the Wenshang Industrial and Commercial Office to appeal.
Chengwu County Industrial and Commercial Bureau Wenshangji Industry and Commerce timely contact dealers. After investigation, Ms. Liu reflected the facts. Subsequently, the staff explained the relevant regulations to the dealer patiently and meticulously. The operator should make a true and clear answer to the questions asked by the consumers about the quality and methods of use of the goods or services they provide. The dealer finally realized the mistake and admitted that she did not tell Ms. Liu that the wig was not completely woven with real hair, and that she changed another set of wigs of comparable value for Ms. Liu for free.

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